Astravise – Agility in Action & Innovation at Scale

Charting the Course: Strategic Imperatives for Indian GCCs

Posted on June 13, 2025 by Venkatesh Bhat

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fusion_font_family_title_font=”Poppins”]The Evolving Mandate of GCCs[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]

Over the past decade, India’s technology ecosystem has matured significantly, largely propelled by the rapid growth of GCCs. These centres have added substantial value to India’s tech sector, contributing $64.6 billion in FY24 and projected to reach an impressive $100 billion by 2030. The mandate of GCCs has expanded beyond mere execution to ownership and shaping business strategies. For instance, Epsilon India’s mandate extends to co-owning product roadmaps, managing data platforms, and solving business problems end-to-end. This move up the value chain means GCCs are now focusing on functions like engineering, product development, and next-generation technologies.

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So how should GCCs manage their support functions without deviating from their main focus?

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Option 1: The In-House Approach

One option for GCCs is to develop and manage their support functions entirely in-house. This involves building dedicated teams and infrastructure for areas such as finance, HR, and general IT operations.

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Advantages of Developing In-House Capabilities:

Greater Control and Alignment: Building capabilities in-house allows GCCs to maintain direct control over processes, talent, and strategic alignment with the global organization’s culture and ethos. This ensures that internal efforts are closely tied to core competencies and long-term goals.
Deep Domain Understanding: Internal teams often possess a deeper understanding of the company’s specific operations, strategic objectives, and unique challenges, which can lead to highly tailored solutions and efficient problem-solving.
Cultivating Internal Talent: Investing in in-house capabilities fosters the growth and development of internal talent, including cultivating a strong leadership pipeline. This can be critical as GCCs evolve into strategic hubs.
Resource Optimization for Core Functions: By internalizing all operations, GCCs can theoretically optimize their resource allocation internally to support their strategic focus, though this can come with challenges.

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Limitations of Developing In-House Capabilities:

Resource Intensiveness: A significant challenge for GCCs is the resource-intensive nature of building technology Centres of Excellence (CoEs) for every emerging technology, let alone all support functions. This demands substantial time, investment, and talent, potentially leading to steep costs and slow outcomes if attempting to replicate everything internally.
Talent Acquisition Pressure: The competition for digital talent in India is intense, and building diverse functional teams in-house puts pressure on hiring and retaining niche talent. While India has a vast talent pool, finding readily deployable talent with new emerging skills remains a top priority.
Cost Arbitrage Concerns: While India offers a competitive advantage for operational roles, for high-value technology and platform roles, India is offering lucrative talent at global prices, which can blunt the cost arbitrage advantage for niche skills and leadership talent.
Operational Roadblocks: As GCCs scale rapidly, many encounter operational roadblocks. While they excel in domain expertise and innovation, execution can remain a challenge, making it difficult to build strong innovation ecosystems alone with support functions entirely in-house.

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Option 2: The External Partnership Approach

The alternative is for GCCs to strategically partner with external (third-party) service providers in India for their support functions. This approach aligns with the broader theme of collaboration that defines the relationship between GCCs and Indian service providers.

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Advantages of Leveraging External Service Providers:

Access to Specialised Expertise and Scalability: External service providers bring expertise, scalability, and diverse industry insights. They can step in as critical enablers, especially for building CoEs for emerging technologies like AI, cloud, or cybersecurity, where setting up dedicated in-house expertise demands significant investment.
Accelerated Innovation with Minimal Investment: By leveraging external resources and expertise, GCCs can achieve accelerated innovation without significant capital investment. This approach minimizes financial risk, allowing GCCs to explore new opportunities and scale solutions cost-effectively.
Agility in Dynamic Markets: Technology Service Providers (TSP), with their scalability and flexibility, enable companies to adapt swiftly to market changes without the burdensome overhead of developing in-house expertise for every new technology or trend.
Focus on Core Competencies: Partnering allows GCCs to retain core innovation functions in-house while relying on external providers for legacy systems, specialized support, or platform scalability. This liberates GCCs to focus on their strategic objectives and long-term goals.
Holistic Problem-Solving and Future-Proofing: The union of GCCs’ deep internal understanding with TSPs’ diverse industry perspectives can create a formidable force for comprehensive problem-solving and future-proofing businesses in an evolving digital landscape.
Cost-Effectiveness for Non-Core Roles: For junior and non-core roles, India retains a competitive cost advantage, making external partnerships an attractive option for cost optimization. The rise of “GCC-as-a-service” providers (such as Astravise Services) also enables talent fulfillment and rapid scale-up.

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Limitations of Leveraging External Service Providers:

Third-Party Vulnerabilities: Increased reliance on third parties can lead to vulnerability due to external systems, raising concerns about integration with the organization’s tech stack, governance, and risk management mechanisms.
Data Privacy and Confidentiality: GCCs must navigate complex and varying data protection laws across different geographical jurisdictions, making data privacy and confidentiality a critical concern when outsourcing. Robust measures like designing privacy policies in line with DPDPA, performing data mapping, and assessing third-party vendors are essential.
Integration Challenges: Ensuring seamless integration of external services with internal operations, including technology and governance, can be a complex undertaking. A strong Third-Party Risk Management (TPRM) framework is imperative.

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The Symbiotic Future: Convergence and Collaboration

The prevailing sentiment among industry leaders is that the relationship between GCCs and Indian service providers is one of convergence, not competition, as reported by AIM. Bharat Raizada, head of Wells Fargo India and the Philippines region, stated, “The ecosystem is maturing. IT firms scale with outsourcing, and GCCs scale with insourcing; both serve different business needs”. Similarly, Deepak Tiwari of Accenture highlights that “It’s not about either/or – it’s about working together”. GCCs innovate, and service providers ensure that innovation is delivered with speed, scale, and sustainability. This collaborative ecosystem is helping to position India not just as the back office of the world, but as the “brain trust for global digital transformation”.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”4″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”26px”]

Making the Right Choice: An Advisory Perspective

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The decision to build in-house or partner externally for support functions is an important one, requiring careful consideration. GCCs should embark on this journey with a clear strategic mindset, assessing factors such as:

Strategic Clarity: Define clear objectives for adopting external partnerships or building internal capabilities. Assess how the choice aligns with the overall vision and mission of the global organisation.
Quantifying ROI: Establish a clear business case by quantifying the direct and indirect costs, as well as the quantifiable benefits such as increased revenue, cost savings, and efficiency improvements.
Understanding True Impact: Assess the broader impact on operations, culture, and customer experience, including workforce transformation and cultural fit.
Aligning with Business Context: Ensure the decision is in sync with the business’s current state and future vision.
Prioritising Impact over Innovation: Focus on solutions that deliver tangible impacts rather than just novelty.

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Astravise Services: Your Trusted GCC Partner

Navigating these complex strategic decisions requires expert guidance. Astravise Services stands as a reliable partner, offering comprehensive management consulting services led by seasoned CFOs and CHROs. Our expertise extends beyond traditional consulting, encompassing the strategic establishment and management of GCCs.

We understand that for GCCs, the path forward involves selecting appropriate solutions, implementing robust governance, staying updated with regulatory changes, and securing necessary implementation support and expertise. This is why we offer an integrated approach that combines expertise in talent acquisition, process optimization, and technology integration, ensuring a successful GCC journey.

At Astravise Services, our unique advantage is that we back our advisory services with execution support. Whether you choose to develop capabilities in-house or leverage external expertise, we can:

Advise on strategic decisions regarding insourcing vs. outsourcing for various support functions.
Connect you with a deep network of trusted external partners for accounting, tax, HR, IT, and other essential services.
Provide “GCC as a Service”, offering direct support to establish and manage your Global Capability Center in India, helping you reduce costs, access top talent, and achieve your business goals faster.

Our aim is to be your most trusted business advisor, partnering with you to navigate your growth journey and achieve exceptional outcomes.

By carefully weighing the pros and cons of in-house development versus external partnerships, and by embracing a strategic, advisory-led approach, GCCs can ensure operational excellence and contribute significantly to India’s position as a global digital transformation hub. With partners like Astravise Services, GCCs can confidently chart their course, securing both their foundational support and their innovative future.

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India’s BFSI GCCs: Powering the Fintech Revolution

Posted on May 29, 2025 by Venkatesh Bhat

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India has emerged as a strategic powerhouse in the global financial landscape, largely driven by the significant expansion of Banking, Financial Services, and Insurance (BFSI) Global Capability Centers (GCCs). What were once primarily focused on cost efficiency and back-office operations have evolved into critical innovation hubs for multinational financial institutions. India is home to approximately 90+ BFSI enterprises operating 185 GCCs. These centers employ around 300,000 people within the BFSI sector, accounting for 12% of the total number of GCCs in the country. This growing presence, particularly with the rise of neo-banks and mid-sized financial institutions establishing their centers in India, is fueling significant growth and signalling new opportunities.

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Key Innovations and Trends Driven by BFSI GCCs

Indian BFSI GCCs are leveraging advanced technologies and strategic approaches to drive innovation across the financial sector. Here are some key areas where they are making a significant impact:

1. Adoption of AI and ML: BFSI GCCs in India are at the forefront of integrating Artificial Intelligence and Machine Learning across areas such as banking service personalization, credit scoring, and investment strategies using ML algorithms. AI is also proactively being worked on for fraud detection. Indian GCCs have successfully developed innovative tools based on their AI/ML and data analytics capabilities. Some examples of how the BFSI GCCs are harnessing these technologies:

2. Implementation of Robotic Process Automation (RPA): RPA is a key technology adopted by BFSI GCCs to optimize business operations. They are using RPA to automate tasks such as data entry, compliance reporting, and customer account management to enhance operational smoothness, reduce errors, and lower operating costs. RPA has achieved an 80% penetration level in change management and delivering digital transformation within Indian GCCs.

3. Focus on Cybersecurity and Data Protection: With the increase in digital banking, BFSI GCCs in India are leading development in cybersecurity. They work on building advanced security methods like encryption, multi-factor authentication, and anomaly detection to protect sensitive financial data against cyber threats. These powerful security methods help safeguard customer trust and protect against future threats. Banks like Goldman Sachs and Citi have invested in cybersecurity-focused GCC teams to protect transactions and prevent breaches. Indian GCCs have attained an 80% cybersecurity penetration, including threat hunting and security engineering.

4. Cloud Adoption and Digital Transformation: BFSI GCCs play a pivotal role in driving cloud and digital transformation within financial institutions. They are migrating legacy systems to cloud platforms like AWS, Microsoft Azure, and Google Cloud, enabling faster transactions and seamless services. This shift is crucial for financial institutions to remain competitive.

5. AI-Driven Financial Analytics: These centers analyze large volumes of financial data using AI to support critical functions such as credit risk assessment, investment decisions, and customer insights. Wells Fargo’s GCC in India, for example, uses advanced analytics to enhance mortgage risk assessment.

[/fusion_text][fusion_imageframe custom_aspect_ratio=”100″ lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ image_id=”9604|fusion-1200″ margin_bottom=”20px”]http://localhost/astraviseservices/wp-content/uploads/2025/05/Trends-Driven-by-BFSI-GCCs-1200×667.jpg[/fusion_imageframe][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]6. AI-Powered Customer Experience (CX): GCCs are developing AI-driven solutions to improve customer interactions, including chatbots, virtual assistants, and automated wealth management services. These tools are changing customer service, fraud identification, and risk management.

7. Partnering with Fintech Startups and Academia: Indian GCCs foster innovation by collaborating with fintechs, academics, and international partners. This creates a mutually beneficial ecosystem where startups gain from solving global problems, and GCCs add greater value to their parent organizations. Working with academia helps build a talent pipeline with strong technical, entrepreneurial, and leadership skills. 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Enabling Factors: Talent and Government Support

The success of BFSI GCCs in driving innovation is underpinned by India’s extensive and skilled talent pool and supportive governmental efforts. India’s talent pool is rich with professionals across crucial domains, including engineers, software developers, data scientists, Artificial Intelligence experts, cybersecurity professionals, and financial analysts. The growing number of STEM graduates further supports a continuous culture of innovation, positioning Indian GCCs as global innovation centers for research and development within the BFSI sector. India has a deep talent pool including 3.3 million software engineers and 446,000 AI/ML specialists.

India’s BFSI GCCs have evolved from cost centers to strategic powerhouses, fundamentally reshaping the global financial industry. Leveraging India’s deep talent pool and a favorable environment, these centers are poised to continue leading the charge in transforming financial services, making them stronger, safer, and more accessible globally.

If you are looking to leverage these transformative trends and establish a Global Capability Center in India, Astravise Services offers end-to-end support. Our full suite of GCC advisory, setup, and management services can help your company harness the power of India’s talent and technological ecosystem to drive innovation and achieve strategic objectives in the BFSI sector and beyond.

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Mastering Talent: Development and Upskilling in India’s Healthcare GCCs

Posted on May 21, 2025 by Venkatesh Bhat

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India is a prominent hub for Global Capability Centers (GCCs), particularly in the dynamic life sciences and healthcare (LSHC) sector. This growth, fueled by supportive government policies, technological advancements, and a deep talent pool, offers significant opportunities for global healthcare and pharmaceutical companies. As GCCs transition from being merely cost centers to becoming strategic drivers of innovation, the emphasis on talent development and continuous upskilling is becoming increasingly critical for success.

India hosts over 50% of the world’s GCCs across various sectors, and the overall market is projected to exceed $100 billion by 2030. The LSHC sector alone had over 95 GCCs and more than 280,000 professionals in India as of 2023. This talent pool is expected to grow substantially to around 420,000 employees by 2030 across more than 160 GCCs. Major cities like Bengaluru, Hyderabad, Mumbai, and Delhi-NCR are home to the majority of this talent. States such as Telangana and Karnataka have actively cultivated ecosystems to attract and support this expansion. This article dives into the ecosystem present in India that supports the development and upskilling of the talent that has fuelled this growth.

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The Escalating Demand for Specialized Skills

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The evolution of LSHC GCCs into sophisticated innovation centers directly increases the need for specialized skills beyond traditional capabilities. Maintaining India’s status as a top destination requires a workforce proficient in existing critical functions and adept at emerging technologies.

There are various specialized skills that are particularly sought after in these areas:

Regulatory Affairs & Compliance: Professionals are needed to understand and navigate the intricate guidelines of global bodies like the US FDA, EMA, and India’s CDSCO for drug approvals. Compliance with healthcare-specific regulations such as HIPAA and GDPR is also essential for Healthcare IT solutions.
Clinical Research & Data Management: Expertise is necessary for conducting clinical trials, analyzing real-world evidence, and managing vast healthcare datasets. This includes data management, patient recruitment, regulatory compliance, biostatistics, programming, and clinical data science. About 40% of the LSHC GCC workforce is already involved in clinical research. India has its own regulatory framework for clinical research, overseen by authorities like the CDSCO.
Digital Health & AI/ML Applications: The industry is increasingly using AI and ML for innovation in drug discovery, diagnostics, and patient care. This creates a significant demand for talent skilled in AI-driven diagnostics, remote monitoring, digital therapeutics, AI-powered chatbots, intelligent automation, and leveraging big data and analytics. India’s talent pool in AI and big data analytics is projected to reach around 633,000 professionals by 2025. GCCs are leveraging AI to pave the way for a patient-centric healthcare system.
Pharmacovigilance & Medical Writing: Skills related to monitoring adverse drug events for safety and preparing scientific and regulatory documentation are crucial.
Healthcare Supply Chain & Operations: Professionals capable of overseeing procurement, logistics, and using predictive analytics to improve supply chain efficiency in the pharmaceutical industry are in demand

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Addressing the Skill Gap Through Talent Development and Upskilling

Despite a large talent pool, the Indian pharmaceutical industry faces a notable skill gap, particularly in areas like quality control, resulting in lower employability for graduates. New graduates may lack practical expertise, while experienced professionals might struggle to adapt to rapid digitization and automation. This gap, especially critical in a precision-focused industry, can pose public health risks and lead to underutilized technology if not addressed adequately.

Bridging this gap necessitates a comprehensive strategy focused on developing and upskilling the workforce. Key approaches include:

A Three-Tiered Approach: This involves preparing new graduates, upskilling existing professionals, and fostering a cross-skilled, agile workforce.
1. Preparing New Graduates: Ensuring new hires have practical, hands-on expertise in addition to theoretical knowledge.
2. Upskilling Existing Professionals: Providing training to enable experienced staff to adapt to new technologies and digitized processes.
3. Fostering a Cross-Skilled, Agile Workforce: Moving away from traditional silos to build a more versatile workforce. For example, training manufacturing microbiologists for QC roles or training production teams in rapid microbiology techniques enhances operational efficiency and ensures long-term sustainability in talent development.
Industry-Academia Collaboration: Partnerships between industry leaders and educational institutions are vital for bridging the talent gap. Initiatives include aligning educational curricula with industry needs, joint research, and student-faculty exchanges. Some multinational healthcare firms have set up dedicated training centers within universities to improve R&D and regulatory skills. For example, Pfizer has collaborated with universities on workforce upskilling for clinical research and regulatory affairs. Institutions like the Vellore Institute of Technology (VIT) and Tamil Nadu Dr MGR Medical University are collaborating on AI-driven healthcare research. The National Institutes of Pharmaceutical Education and Research (NIPERs) are also relevant educational institutions.
Continuous Learning and Training Investment: Investing in ongoing training, especially in emerging technologies like AI and machine learning, is crucial for enhancing innovation and operational efficiency. Companies like AstraZeneca are improving employee’s digital capabilities through generative AI programs focused on data science and ML. Biocon provides hands-on training in biopharmaceutical manufacturing and quality control. Government bodies like BIRAC also support R&D skill enhancement through training.

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Leveraging Government Support for Talent Development and GCCs

The Indian government actively supports the growth of GCCs and talent development through various initiatives. Leveraging these programs can provide significant advantages for healthcare and pharmaceutical companies establishing or expanding their presence:

Skill Development Programs: The Skill India Mission and the National Skill Development Corporation (NSDC) offer specialized courses in areas like clinical research, medical coding, and pharmaceutical manufacturing to boost employability in the LSHC sector. The Life Sciences Sector Skill Development Council, established under NSDC, specifically targets empowering skilled professionals in the life sciences sector. The Logistics Sector Skill Council (LSSC), also under NSDC, provides training for logistics-specific roles relevant for healthcare supply chain operations. The Union Budget has also included centrally sponsored skilling schemes aimed at training youth.
Innovation and R&D Funding: The government is setting up a new Fund of Funds with a significant corpus to invest in private equity and venture capital funds to boost the startup ecosystem. A separate Deep-Tech Fund of Funds is being explored to catalyze next-generation startups working on advanced technologies, which is highly relevant for AI, biotechnology, and other cutting-edge healthcare innovation taking place in GCCs. Funding allocated for private-sector-driven research, development, and innovation also supports this.
Industry Promotion and Infrastructure: Initiatives like the “Make in India” encourage foreign investment in pharmaceutical manufacturing and R&D. The National Health Policy aims to boost healthcare solutions, focusing on local innovation. The IndiaAI Mission strengthens the country’s AI ecosystem with substantial funding, directly supporting GCCs in adopting AI for drug development and clinical trials. The Ayushman Bharat Digital Mission connects a large population to digital healthcare services, creating a need for skilled digital health professionals within GCCs. Special Economic Zones (SEZs) and Biotechnology Parks provide critical infrastructure and tax incentives, facilitating the growth of life sciences GCCs and aligning with India’s vision for pharmaceutical R&D leadership.
State-Level Incentives: States like Karnataka and Telangana are key locations for life sciences GCCs, creating strong ecosystems. Karnataka’s GCC Policy 2024-29 offers targeted financial incentives like rent coverage, tax breaks, and reimbursements to attract and expand GCCs, aiming to double the number of GCCs by 2029. Bengaluru, in particular, is favored for its talent pool in AI, data analytics, and bioinformatics. The Uttar Pradesh Global Capability Centres Policy also provides incentives, including operational and payroll subsidies for employees, and support for recruitment and skill development programs. Madhya Pradesh has a Startup Policy offering financial assistance, infrastructure support, and capacity-building initiatives, including higher capital subsidies, special incentives for tech and manufacturing, and support for incubation centers and marketing.
Regulatory Reforms: The government is implementing reforms, such as establishing a High-Level Committee for Regulatory Reforms and proposing bills like Jan Vishwas Bill 2.0, to review and ease non-financial sector regulations and compliance burdens for startups and technology companies. Initiatives like the National Single Window System (NSWS) aim to streamline various approvals, potentially easing the operational aspects for GCCs and allowing focus on core activities.

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Strategic Considerations for Success

For healthcare and pharmaceutical companies leveraging India’s potential, strategically addressing talent development and upskilling is crucial, encompassing recruitment and internal capability building.

Prioritize Continuous Learning: Ongoing investment in training, particularly in digital and specialized healthcare domains, is essential to maintain a future-ready workforce.
Active Collaboration: Engaging with educational institutions and participating in apprenticeship programs helps secure a steady stream of skilled professionals aligned with industry needs.
Utilizing Government Support: Leveraging available government incentives and programs related to skill development, R&D, and infrastructure can significantly support GCC establishment and talent enhancement.

India’s role as a GCC powerhouse in the healthcare and life sciences sector is clear, driven by its talent pool and increasing adoption of advanced technologies like AI and ML. Sustaining this leadership requires a dedicated focus on closing the skill gap and fostering specialized talent development. By proactively focusing on these talent development and upskilling strategies, supported by the enabling government ecosystem, companies can ensure their India GCCs are not just support functions but active drivers of global healthcare innovation.

For healthcare companies aiming to navigate the complexities of establishing or expanding their GCC presence in India and ensure they have the right talent with the necessary skills, expert guidance is crucial. Astravise Services specializes in assisting businesses with their growth challenges, including the strategic setup and operation of GCCs.

We offer an integrated “GCC as a service” approach, providing support in various key areas:

Strategic establishment and management of GCCs
Talent acquisition for the GCCs
Optimizing upskilling strategies with our expert knowledge on govt
initiatives & academic relationships
Determining the right type of GCC setup tailored to company objectives (drawing from conversation history).
Providing access to a network of expertise for operational support in areas such as accounting, reporting, taxation, compliance, and due diligence.

By partnering with Astravise Services, healthcare companies can confidently establish future-ready GCCs in India, effectively leveraging the country’s advantages in talent, cost-efficiency, and technology to drive innovation and operational excellence.

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India’s Healthcare GCCs: Navigating Regulatory Waters, Managing Risk, and Driving Clinical Trial Innovation

Posted on May 2, 2025 by Venkatesh Bhat

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India has emerged as a crucial hub for Global Capability Centers (GCCs), moving beyond just cost-saving centers into strategic assets for multinational corporations, particularly within the healthcare and life sciences sectors. These centers leverage India’s skilled workforce, technological capabilities, and evolving infrastructure to provide essential support across critical business functions globally. However, the healthcare industry is one that is typically riddled with regulation, risk and safety compliances that differ from country to country and can be complicated to align for global companies. This article dives into some of those requirements specific to healthcare GCCs in India.

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Mastering Regulatory Compliance

Navigating the complex web of global and local regulations is a primary function of healthcare GCCs. Ensuring strict adherence is vital for legal compliance and protecting sensitive information.

Compliance involves multiple legal frameworks, including corporate, contract, and tax laws in India.
Data privacy is paramount, requiring adherence to Indian data privacy laws alongside international standards like HIPAA and GDPR. The Digital Personal Data Protection Act, 2023, is bringing stricter regulations on data handling. Proactive compliance goes beyond meeting basic legal duties, focusing on establishing systems to prevent non-compliance, especially in areas like data privacy and financial oversight.
AI tools are being implemented in GCCs to automate regulatory processes, leading to reduced submission times and increased accuracy, helping to keep pace with global standards.

Healthcare GCCs must continuously adapt to a rapidly changing global regulatory landscape, particularly as technology becomes more integrated into healthcare operations.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

Fortifying Risk Management and Drug Safety

[/fusion_title][fusion_imageframe aspect_ratio=”” custom_aspect_ratio=”100″ aspect_ratio_position=”” lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” mask=”” custom_mask=”” mask_size=”” mask_custom_size=”” mask_position=”” mask_custom_position=”” mask_repeat=”” style_type=”” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ margin_medium=”” margin_small=”” caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ image_id=”9535|fusion-600″ margin_bottom=”20px”]http://localhost/astraviseservices/wp-content/uploads/2025/05/management-600×338.jpg[/fusion_imageframe][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Risk management is a fundamental aspect of healthcare GCC operations. The Central Drugs Standard Control Organization (CDSCO) is the primary regulatory authority in India responsible for clinical trial oversight, approval, and inspections. Healthcare GCCs that contribute significantly to the clinical trial process and regulatory compliance, must adhere to the regulations and requirements set forth by CDSCO to conduct their operations. Some other factors that need to be considered:

Protecting intellectual property (IP) and data through compliance with relevant laws is a critical risk management activity.
Cybersecurity is a key consideration, especially with the increasing use of AI in healthcare, to protect sensitive data handled by GCCs.
Post-market surveillance functions conducted by GCCs include pharmacovigilance and risk management planning, which involve maintaining pharmacovigilance systems and providing safety reporting.

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Accelerating Clinical Trials Through Innovation

Data management, patient recruitment, and regulatory compliance. Specific functions include clinical regulatory writing, biostatistics & programming, and clinical data science.
Adoption of advanced technology and analytics, particularly AI, that significantly enhances the efficiency, accuracy, and success rate of clinical trials.
AI-powered platforms that can be used to streamline operations, optimize protocols, improve patient recruitment, and predict trial outcomes.

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Global Presence and the India Ecosystem

[/fusion_title][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Major global healthcare and life sciences companies utilize GCCs in India for various functions, including technology capabilities, digital initiatives, and clinical trial support. Hyderabad is rapidly establishing itself as a prominent life sciences GCC hub, benefiting from its robust ecosystem, talent pool, cost-efficiency, infrastructure, government support, research capabilities, and regulatory expertise.

Examples of companies with significant AI-related activities in India include Bristol Myers Squibb, which has a GCC in Hyderabad focused on AI for drug discovery with 1,500 professionals. Novartis Biome, an innovation hub also in Hyderabad, focuses on integrating AI into pharmaceutical research and collaborates on drug discovery and clinical trials. Additionally, Pfizer, Abbott, Siemens Healthineers, AstraZeneca, GSK, Sanofi, Johnson & Johnson and Eli & Lilly are leveraging their GCCs for various functions including R&D, drug discovery, digital initiatives, IT services, and clinical trials support. For instance, Pfizer has a Global Drug Development Centre in Chennai, and AstraZeneca’s GCC in Chennai supports global R&D and digital healthcare initiatives.[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30px”]

Partnering for Success

Navigating the complexities of regulatory compliance, risk management, and clinical trials requires specialized expertise. Astravise Services has a vast network of partners that can help global companies navigate the complexities in this domain. In addition to connecting you with the right support, Astravise Services can also help you set up your healthcare GCC in India and provide management support, based on your company’s unique requirements.

India’s healthcare and life sciences GCCs have evolved into strategic powerhouses, fundamentally transforming how multinational corporations approach regulatory compliance, risk management, and clinical trials. By leveraging a deep talent pool, embracing advanced technologies like AI and analytics, and navigating a developing regulatory landscape, these centers are enhancing efficiency, ensuring compliance with global standards, mitigating risks, and accelerating critical processes like drug discovery and clinical research. As global healthcare firms continue to seek cost-effective, high-quality innovation, the role of Indian GCCs in driving digital transformation and supporting the future of global healthcare is set to become even more significant.

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Government Policies Supporting GCCs in Logistics: Transforming India’s Supply Chain Ecosystem

Posted on April 24, 2025 by Venkatesh Bhat

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India’s $3.7 trillion economy relies heavily on its logistics sector which is currently experiencing a major transformation. Historically the logistics sector consumed 14–15% of the GDP which is twice the global average thereby generating inefficiencies that obstruct economic progress.

To transform its logistics sector the Indian government has developed comprehensive policy frameworks to establish India as a Global Capability Centers (GCCs) hub. Supply chain innovation and cross-border trade get essential support from these centres through automation. Reforms from both central and state governments are transforming logistics infrastructure which enables companies to enhance operational efficiency and achieve worldwide market expansion.

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transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”30″ fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins”]Central Government’s Strategic Framework[/fusion_title][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”26″]

1. National Logistics Policy (NLP): A Digital Overhaul

The NLP initiative began in 2022 as the largest project yet to update India’s logistics operations. The main goal of this initiative is to lower logistics costs to 8% of GDP by 2030 through improved operational efficiency.

The overall NLP initiative is focused on digitization of logistics, which improves real-time visibility, and better demand forecasting. With NLP, GCCs can optimize their supply chain with better analytics, reduce overall logistics costs with demand forecasting.

Key components include:

Unified Logistics Interface Platform (ULIP): The Unified Logistics Interface Platform (ULIP) integrates 30 separate systems from seven ministries including customs and ports to deliver real-time cargo tracking through a single-window platform. The initiative minimizes administrative delays and strengthens the connection between international groups and Indian logistics associates.
Ease of Logistics (ELOG): The grievance redressal portal has been set up to resolve logistics problems like permit delays and infrastructure bottlenecks within a stipulated period to create a more business-supportive environment. This reduced grievance management time enables businesses to move forward swiftly.
Logistics Data Bank (LDB): LDB handles 100% of the container volume of the country. LDB has provided visibility to more than 42 million EXIM containers till date and has covered more than 60 toll plazas and 170 + CFS, ICD’s, empty yards, ICPs under their belt.

Impact: Business operational costs reduced by 8–10% while export-import clearance times improved by 20% due to reforms driven by NLP.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”26″]

2. PM Gati Shakti: Infrastructure Integration

The Gati Shakti Master Plan for economic development is predicted to cost ₹100 lakh crore (USD $1.2 trillion) and is designed to internalize over 1,300 infrastructural projects in a GIS network for Multimodal Logistical Interconnections. This will allow for smoother planning as well as quicker operational fulfilment. Important changes are as follows:

Expansion of port capacity: Key ports such as Mundra and Jawaharlal Nehru Port Trust (JNPT) are augmenting their capacities from 1,500 MTPA in 2020 to an estimated 3,300 Million Tonnes Per Annum (MTPA) by 2025.
Dedicated Freight Corridors (DFC’s): The existing 3,300 km Western and Eastern DFC’s will save revenue on rail freight’s expenses by 30% and will also be able to complete the journey from Delhi to Mumbai in 8 hours as opposed to the standalone hours it takes. More than 70% of this infrastructure is already built.

With Gati Shakti, supply chain management across sectors with a unified digital platform for better planning. GCCs can leverage this data to improve site selection, understand port capacity in real-time, reduce freight expenses and improve their movement of goods.

These technological developments are important for GCCs which sustain extensive supply routes both globally and within the country.

[/fusion_text][fusion_imageframe custom_aspect_ratio=”100″ lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ image_id=”9504|fusion-600″]http://localhost/astraviseservices/wp-content/uploads/2025/04/Port-infrastructure-600×338.jpg[/fusion_imageframe][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”26″]

3. Sagarmala: Enhancing Port-Led Logistics

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The Sagarmala Programme is focused on improving port management with modernization and improved efficiency. Worth about ₹6.5 lakh crore ($80 billion), this programme is reinvigorating ports and coastal shipping with reduced turnaround times. GCCs can benefit with better nodal connectivity – directly impacting service levels across the global supply chain. Sagarmala also promotes Coastal Economic Zones (CEZs) that generate rich logistics and trade data – which can help GCCs with data for analytics.

Recent achievements include:

Construction of 81 port projects, including deep-draft facilities at Vizhinjam and Vadhavan.
Over the last decade, India has witnessed a significant 118% growth in coastal shipping and a remarkable 700% surge in inland waterway cargo movement, collectively contributing to reduced logistics costs and emissions while easing congestion on roads and railways.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”26″]

4. FDI Liberalization: Aiming Towards Attracting Global Investments

The government has allowed up to 100% FDI in logistics parks, warehousing, and cold chains under the automatic route. Since 2020, this policy has attracted $5.4 billion worth of investments from global players like DP World and Amazon for automation-enabled and scalable infrastructure.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” 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State-Level Policies: Regional Catalysts for GCC Growth

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]While national policies lay the foundation, state-specific incentives further drive logistics GCC expansion. Key state-level policies include:

The Maharashtra Mega Logistics Park

This 2021 Logistic Policy in Maharashtra, helps GCCs with a 25% capital subsidy for the development of Multi-Modal Logistics Parks (MMLPs) and a 50% stamp duty exemption on warehouse construction. A noteworthy example is the Pune MMLP, with an investment cost of about ₹1,200 crores, it has created nearly 8,000 jobs.

The Gujarat Integrated Logistics Policy, 2023

This integrated logistics and logistics park policy is focused on bolstering the state’s infrastructure with tax holidays for GCCs GIFT City and Dholera Special Investment Region (SIR).

The Karnataka’s Integrated Logistics Policy (2020–25)

This policy aims to digitize and enhance the state’s logistical infrastructure with the adoption of advanced technologies such as AI, IoT and blockchain. Bengaluru’s thriving tech ecosystem has attracted global logistics leaders like FedEx and DHL to establish significant operations in the city.

The Tamil Nadu Industrial Corridor Policy

The Chennai-Kanyakumari Industrial Corridor, supported by 15% land subsidies, is projected to boost regional GDP by 10%. With Chennai emerging as an EV manufacturing hub, GCCs in automotive and electronics logistics are leveraging this growth.[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

Challenges and Future Outlook

But there remain challenges even as there is progress:

Regulatory Fragmentation: The fleets do not operate in isolation, yet the state tax structure and permits are not uniform, which hampers the carriage of goods from one state to another.
Land Acquisition Delays: The are delays in land acquisition, while land records are being digitized to address this, it still is a bottleneck for warehousing development.

Considerable potential exists to allow the smooth functioning of the GCC, as the logistics market in India is expected to achieve a growth rate of 10–12% CAGR to reach $380 billion by 2025, whereas advanced technologies under the NLP that include drone deliveries and blockchain customs clearance will address the efficiency of the GCC.

Making GCCs future-proof India is putting in place enabling trade facilitatory policies that will pave the way for cost-efficient, tech-enabled, and infrastructure-scalable logistics GCCs. This means:

Faster clearance time via ULIP ELOG.
Reduction in freight costs through development of DFCs and improved coastal shipping.
Subsidies at the state level for setting up technology-driven logistics hubs.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

Why is Astravise Services the perfect partner to empower your logistics GCC in India?

Partnering with Astravise Services empowers your logistics Global Capability Center (GCC) in India by providing:

We bring a deep understanding of the ever-changing landscape and the supporting government policies, making sure you have a smooth entry and a sustainable growth path. Our strong partnerships and industry expertise help untangle complexities, providing clarity and strategic guidance at every step of your setup and operations.
By tapping into our vast network, we connect you with professionals who have the specific skills your logistics GCC needs, reflecting India’s broader advantage in skilled talent.
We help you take full advantage of India’s significant cost benefits through smart planning and operational support, ensuring you achieve optimal performance and a healthy bottom line. Our all-encompassing, end-to-end solutions cover everything from initial strategy and regulatory navigation to seamless implementation and ongoing operational support.
By managing essential operational tasks like paperwork, personnel management, and people-related functions, we allow your leadership to focus on driving innovation and reaching your strategic goals in the logistics sector.
We make sure your logistics GCC meets global quality and security standards, providing reliability for your international operations. Our proactive communication nurtures a strong, transparent, and collaborative partnership, keeping you in the loop every step of the way.

Explore how Astravise Services can elevate your logistics strategy

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How Global Capability Centers (GCCs) Are Revolutionizing Logistics Supply Chains: A Strategic Blueprint for Efficiency

Posted on April 18, 2025 by Venkatesh Bhat

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Surging ahead with a post-pandemic recovery, the global logistics sector is on track to grow to over $14 trillion in 2028. (Statista) Traditional operating models have become inefficient due to supply chain disruptions, shifting consumer demand, and geopolitical uncertainties. For example, the Red Sea crisis in early 2024 caused a 12% delay in global trade (The Maritime Executive, 2024).

Innovators and disruptors in the shipping industry are reliant on one main powerhouse – the Global Capability Centres or GCCs who provide customized solutions that address digital transformation, adheres to environmental regulations, address automation gaps and design an agile supply chain. As a leader in this space, Astravise Services devises transformative solutions with an emphasis on inventory control and warehouse management—two essential components of operational resilience—this article examines how the GCCs are influencing changes in logistics. We’ll also look at typical problems and how the GCC turns them into opportunities.

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sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” type_medium=”” type_small=”” flex_grow_medium=”” flex_grow_small=”” flex_grow=”” flex_shrink_medium=”” flex_shrink_small=”” flex_shrink=”” order_medium=”0″ 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transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transform_origin=”” transition_duration=”300″ transition_easing=”ease” transition_custom_easing=”” motion_effects=”” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ min_height=”” last=”true” link=”” border_position=”all” first=”true”][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”30″ fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins”]

1. The Strategic Imperative: Why Logistics Firms Need GCCs

Critical supply chain vulnerabilities were highlighted by the COVID-19 pandemic – only 22% of businesses had visibility beyond Tier-1 suppliers (McKinsey, 2022). GCCs improve the resilience of supply chains by providing:

Cost optimization: Using centralized process management to cut operating expenses by 25–30% (Gartner, 2023).
Scalability: Using tech-driven, modular workflows, businesses can react quickly to changes in the market.
Risk Mitigation: Using predictive modelling to control interruptions and modify logistics plans as necessary.

GCCs help logistics companies move from reactive problem-solving to proactive strategy execution by combining IT, analytics, and R&D functions.

[/fusion_text][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Overcoming Implementation Challenges

Making the switch to a supply chain model driven by the GCC necessitates an initial investment in process redesign, automation, and hiring talent. Typical obstacles include:

High Initial Costs: A significant financial investment is required to implement automation and data analytics technologies.
Resistance to Change: Workers might be reluctant to embrace new procedures and technological advancements.
Integration Complexity: Careful planning is required to match GCC operations with current logistics frameworks.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

2. GCCs in Action: Core Capabilities Reshaping Supply Chains

Digital Twin Technology: By combining local knowledge with global scalability, Global Capability Centres serve as centres for innovation. Creating virtual models of supply chains to optimize routes and resource allocation in real-time is one of the key capabilities of digital twin technology.
AI-Powered Demand Forecasting: Using machine learning, forecast errors can be decreased by as much as 50% (Deloitte, 2023).
Supplier Collaboration Platforms: Enhancing transparency and coordination among 3PL partners and vendors.

GCCs facilitate the use of data in decision making, enabling organizations to identify potential issues and quickly adjust to market changes. As organizations work to streamline operations, GCCs facilitate the use of real time data while enhancing strategic flexibility.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

3. Enhancing Warehouse Management: Precision at Scale

[/fusion_title][fusion_imageframe aspect_ratio=”” custom_aspect_ratio=”100″ aspect_ratio_position=”” lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” mask=”” custom_mask=”” mask_size=”” mask_custom_size=”” mask_position=”” mask_custom_position=”” mask_repeat=”” style_type=”” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ margin_medium=”” margin_small=”” caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ margin_bottom=”20px” image_id=”9470|fusion-1200″]http://localhost/astraviseservices/wp-content/uploads/2025/04/warehouse-management-1200×675.jpeg[/fusion_imageframe][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Modern warehouses are more than warehouses—they are smart storages that leverage current technology, such as IoT sensors, autonomous robotics, and AI-driven warehouse management systems. However, there are several significant challenges in scaling your automation:

Cost of Automation: Working alongside robots and AI-based systems can be capital intensive, but drive productivity. Automation leads to accelerated picking and packing, driving up productivity by nearly 4x (McKinsey, 2024). In addition, IoT sensors enable real-time tracking of temperature, humidity, and stock levels, ensuring better quality control and faster response to disruptions.
Smart Warehouse Management Systems (WMS): With integrated ERP systems, GCCs can reduce manual errors significantly. These systems provide real-time inventory visibility, predictive analytics for stock replenishment, and optimized workflows for faster order fulfilment.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

4. Inventory Control Reimagined: From Reactive to Predictive

Inventory mismanagement costs the global economy over $1.1 trillion annually (DHL, 2023). GCCs address this through:

1. Predictive Analytics:

By analysing historical data, we can predict demand changes, which helps cut down stockouts.
Implementing Just-in-Time (JIT) inventory management helps keep costs low.

2. Real-Time Visibility:

With Radio Frequency Identification (RFID) and blockchain tracking, we can achieve 99% accuracy in inventory.
The unchangeable nature of blockchain’s ledger protects against data tampering, which is crucial for high-value items.

3. Circular Supply Chains:

AI technology helps identify deadstock, allowing firms to repurpose excess inventory and reduce waste by 30%.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

5. The Astravise Services Advantage: Why India? Why Us?

[/fusion_title][fusion_imageframe aspect_ratio=”” custom_aspect_ratio=”100″ aspect_ratio_position=”” lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” mask=”” custom_mask=”” mask_size=”” mask_custom_size=”” mask_position=”” mask_custom_position=”” mask_repeat=”” style_type=”” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ margin_medium=”” margin_small=”” caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ margin_bottom=”20px” image_id=”9469|fusion-1200″]http://localhost/astraviseservices/wp-content/uploads/2025/04/astravise-services-advantage-1200×675.jpeg[/fusion_imageframe][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]

What Sets Astravise Services Apart ?

Ensuring adherence to global quality and security standards.
Proactive communication with clients.
End-to-end support: from strategy development to implementation.

India is poised uniquely to support global businesses in establishing GCCs here due to its accessibility to two things:

Highly Skilled Workforce: 1.5 million STEM graduates annually fuel innovation (NASSCOM, 2023). Get full advantage of the brightest tech minds while investing in global growth
Cost Efficiency: Operating costs are 40-50% lower compared to global average. With efficient automation and affordable operational expenses, lower costs and accelerate time-to-market.

Why should you partner with Astravise Services to grow your business?

A local leader with global impact: With over 80 years of directors combined experience in managing legal, tax, financial, and regulatory frameworks across geographies, we help you set up your GCC in no time
Access to the right talent: Effective talent strategies significantly boost business productivity. With our expansive network of tech specialists, you gain access to top-tier talent to drive results.
The 3Ps Advantage: Let us handle the 3 P’s – paperwork, personnel and people, while you focus on growth.

[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ rotation_text=”” title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” dimensions_medium=”” dimensions_small=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

6. The Road Ahead: GCCs as Catalysts for End-to-End Excellence

[/fusion_title][fusion_text columns=”” rule_size=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ logics=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The future of logistics is set to be transformed by groundbreaking technologies and eco-friendly innovations. With the help of generative AI, companies will be able to optimize routes in real-time, cutting down on transit delays and saving on fuel costs. Also, carbon-neutral warehouse designs will be crucial in achieving ESG (Environmental, Social, and Governance) objectives, making sure that supply chains are not only cost-effective but also environmentally friendly.

Advanced platforms for collaboration among suppliers, carriers, and customers will make it easier to integrate logistics networks, boosting efficiency and responsiveness throughout the supply chain. By embracing these advancements, logistics companies can enhance their operations while supporting global sustainability efforts.

In an era of volatility, Global Capability Centres are no longer a luxury—they are a necessity. By partnering with Astravise Services, logistics firms can streamline operations, enhance warehouse efficiency, and master inventory control while overcoming implementation challenges.

Ready to future-proof your supply chain? Schedule a free consultation today at www.astraviseservices.com or connect with our experts.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

AI & ML for Pharma Solutions: Why India is the Ideal Destination for Your Healthcare GCC

Posted on April 17, 2025 by Venkatesh Bhat

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Global healthcare and pharmaceutical companies are increasingly recognizing the strategic advantage of establishing Global Capability Centers (GCCs) in India. These centers are not merely cost-saving operational units but are evolving into critical hubs for driving innovation and digital transformation across various business functions. Global pharmaceutical companies are leveraging India’s unique ecosystem for strategic operations, including research and development (R&D), drug discovery, clinical trials, data management, regulatory compliance, supply chain management, finance and accounting, and HR. A significant driver of this evolution is the integration of cutting-edge technologies, particularly Artificial Intelligence (AI) and Machine Learning (ML), to revolutionize healthcare solutions.

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India: A Powerhouse for Healthcare Innovation Fueled by AI and ML

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]India offers a compelling combination of factors that make it an ideal destination for healthcare-focused GCCs:

Vast and Skilled Talent Pool: India boasts a large and diverse talent ecosystem, including a significant number of software engineers and AI/ML specialists. This readily available skilled workforce is crucial for developing and implementing sophisticated AI and ML solutions for healthcare.
Cost-Efficient Infrastructure: India provides a cost-effective environment for setting up and operating GCCs, allowing companies to optimize their budgets and allocate more resources to critical areas like R&D. Most companies see cost savings of 30%-40% when working with Indian GCCs.
Advanced Technological Adoption: GCCs in India are leading the way in implementing advanced digital solutions, including data analytics, AI, and ML. This technological prowess accelerates drug discovery, streamlines clinical trials, optimizes supply chains, and enhances various other healthcare functions.
Streamline Clinical Trials: India’s large and diverse population offers an extensive patient pool for clinical trials, allowing you to test drug potency across different demographics. Furthermore, GCCs in India contribute significantly to the clinical trial process through data management, patient recruitment, regulatory compliance, and the application of advanced analytics.
Enhance Supply Chain Management: AI and ML-driven solutions in Indian GCCs are optimizing supply chain management by improving inventory management, demand forecasting, and ensuring consistent drug availability.
Supportive Government Policies: The Indian government actively supports the expansion of GCCs through initiatives like the “Make in India” program, which encourages foreign investment in pharmaceutical manufacturing and R&D. The National Health Policy also aims to boost healthcare solutions with a focus on local innovation. Furthermore, the $1.25 billion IndiaAI Mission strengthens the country’s AI ecosystem, making it easier for GCCs to adopt AI. Special Economic Zones (SEZs) and Biotechnology Parks provide essential infrastructure and tax incentives, further facilitating the growth of life sciences GCCs.

Leading companies like Pfizer and Johnson & Johnson are already leveraging their GCCs in India to utilize AI for streamlining clinical trial design and improving timelines. Similarly, other global healthcare entities recognize the immense potential of India’s talent and technological capabilities in driving AI and ML-powered healthcare innovation.[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

AI and ML: Transforming Healthcare Operations and Driving Innovation in Indian GCCs

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Healthcare and pharmaceutical GCCs in India can leverage the power of AI and ML in numerous ways to both support day-to-day operations as well as fuel innovation:

AI Models for Predictive Healthcare, Drug Discovery, and Clinical Diagnostics:

Drug Discovery: AI and ML algorithms accelerate the drug discovery process by analyzing vast datasets, providing computational chemistry and bioinformatics support, identifying potential drug targets, and predicting drug efficacy and safety. Tools like AlphaFold can rapidly model proteins, significantly speeding up R&D, and such tools have been adopted by healthcare GCCs in India.
Clinical Diagnostics: AI-powered tools are being developed for faster and more accurate medical imaging analysis, enabling quicker and more informed clinical decisions. AI can also integrate patient history to predict disease progression and facilitate early detection.
Predictive Healthcare: By analyzing patient data, AI models can predict potential health risks, allowing for proactive interventions and personalized treatment plans.

ML-Based Tools for Improving Patient Outcomes, Chronic Disease Management, and Drug Efficacy Testing:

Patient Outcomes: ML algorithms can analyze patient data to identify factors influencing treatment outcomes, allowing for the development of more effective and personalized therapies.
Chronic Disease Management: ML-based tools can help in monitoring patients with chronic conditions, predicting exacerbations, and tailoring intervention methods for better management.
Drug Efficacy Testing: ML can analyze clinical trial data to gain deeper insights into drug efficacy across different patient populations and genetic backgrounds, optimizing trial design and improving success rates.

AI-Powered Clinical Decision Support Systems (CDSS) for Doctors and Healthcare Providers:

GCCs in India are actively involved in transforming CDSS by leveraging data-driven innovation and AI. These systems integrate electronic health records (EHRs) and machine learning to provide more personalized, intelligent, and adaptive support to clinicians.
AI-powered CDSS can improve diagnostic precision, ease clinical workflows, tailor treatment protocols, enhance medical imaging diagnosis, provide real-time monitoring of high-risk patients, and extract crucial information from unstructured patient data and radiology reports.

India’s robust ecosystem, characterized by its vast talent pool, advanced technological adoption, supportive government policies, and cost-effective infrastructure, positions it as a global leader in AI and ML-driven healthcare innovation. By establishing a GCC in India, your healthcare or pharmaceutical company can strategically leverage these strengths to accelerate drug discovery, enhance clinical trials, improve patient outcomes, optimize supply chains, and ultimately shape the future of global healthcare.

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Astravise Services: Your Partner for Seamless GCC Setup and AI/ML Implementation in India

To further streamline your entry into India’s thriving GCC ecosystem and effectively leverage the power of AI and ML for your healthcare solutions, consider partnering with experienced service providers like Astravise Services.

We offer an integrated approach combining expertise in talent acquisition, process optimization, and technology integration:

Facilitating GCC setup and management: We provide end-to-end support in establishing your operational base in India.
Leveraging a deep talent pool: We can help you tap into India’s vast and skilled workforce, including professionals with expertise in AI and ML relevant to healthcare.
Providing expertise in process optimization: Our experience can help streamline your GCC operations, ensuring efficiency in areas like R&D, clinical trials, and supply chain management.
Offering financial and HR support: Led by seasoned CFOs and CHROs, our team can provide strategic financial guidance and help cultivate high-performing teams through robust HR strategies.
Extensive partner network: We also have a network of partners (including seasoned healthcare professionals) to ensure smooth operations in accounting, reporting, taxation, compliance, and due diligence.

By partnering with Astravise Services, your global healthcare or pharmaceutical company can navigate the complexities of setting up and managing a GCC in India while gaining access to the necessary expertise and network to effectively implement cutting-edge AI and ML solutions, accelerating your innovation and achieving your strategic objectives.

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Urban Logistics Hubs: Optimizing Freight Flow in India’s Fast-Paced Logistics Industry

Posted on April 7, 2025 by Venkatesh Bhat

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In the burgeoning landscape of modern commerce, the efficient movement of goods within urban centers has become a critical determinant of economic vitality and customer satisfaction. To meet the increasing demands for rapid delivery in densely populated areas, a key development has been the emergence of Urban Logistics Hubs (ULHs). These are strategically located facilities and networks designed to streamline the reception, sorting, and distribution of goods within metropolitan areas.

A vital component of many ULHs is the integration of microfulfillment centers (MFCs), which are small-scale warehousing facilities situated within or close to urban areas. These MFCs play a crucial role in facilitating faster order fulfillment and last-mile delivery by storing inventory closer to end consumers, ultimately contributing to the overall efficiency and responsiveness of the ULH. The increasing integration of ULHs in today’s logistics industry marks a significant shift in the industry – chock full of benefits and challenges, but certainly one that promises to revolutionize a key component of the business landscape.

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Key Benefits of Urban Logistics Hubs

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]ULHs offer a multitude of advantages that address the pressing challenges of urban freight management:

Traffic Decongestion: Traditional freight movement often contributes significantly to urban congestion, with freight vehicles accounting for a substantial portion of road traffic in major Indian cities. Dedicated freight corridors, optimized routes facilitated by AI, and the utilization of non-peak hours for cargo transport via urban infrastructure like metro trains within ULHs can significantly reduce the burden on city roads. Delhi Metro Rail Corporation’s (DMRC) MoU with Blue Dart to use metro trains during off-peak hours exemplifies this approach, aiming to minimize road congestion and vehicular emissions.
Cost Efficiency: The strategic placement of ULHs closer to end customers minimizes transportation distances, leading to substantial cost savings. Reduced fuel consumption due to shorter routes and the optimization of delivery schedules through AI-powered analytics directly translate to lower operational expenses. MFCs within ULHs further enhance cost efficiency by reducing the reliance on long-distance transportation from regional distribution centers.
Sustainability: ULHs foster environmentally responsible logistics practices by promoting green mobility through the adoption of electric vehicles (EVs), the utilization of cleaner fuels, and optimized delivery routes to drastically cut emissions. The potential for AI in GCC logistics to lead to more sustainable operations is also a contributing factor. Moreover, MFCs contribute to sustainability by minimizing the distance products travel, thus reducing carbon emissions. A McKinsey study suggests that using MFCs in urban areas could reduce delivery-related emissions by 15-20% if smaller electric delivery vehicles are used.
Enhanced Delivery Speed: A key feature of ULHs is the integration of MFCs that enable same-day or even 15-minute delivery services. Many quick commerce companies are leveraging these automated hubs to meet the growing consumer demand for hyperlocal delivery efficiently. WareIQ‘s WareIQ Rush platform also aims to help online sellers offer same-day delivery in major Indian metropolises.

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Case Studies in India

India, with its rapidly expanding urban population and booming e-commerce sector, presents compelling case studies for the implementation and benefits of ULHs:

Delhi and Bengaluru’s Model City Logistics Plans: Recognizing the urgent need for efficient urban freight management, the Indian Department for Promotion of Industry and Internal Trade (DPIIT) finalized model City Logistics Plans (CLPs) for Delhi and Bengaluru in November 2024. These initiatives, developed in collaboration with GIZ’s Green Freight Project, aim to provide a structured framework for cities to develop localized logistics solutions.
- Delhi’s focus is on reducing pollution and addressing logistical bottlenecks.
- Bengaluru is tackling traffic density with innovative freight solutions, including the development of urban hubs. The guidelines for preparing CLPs emphasize defining a clear vision and objectives tailored to each city’s unique characteristics.
MFCs for Quick Commerce: The rise of quick commerce has spurred the adoption of MFCs by various companies in India:
- Companies like Udaan, Swiggy Instamart, and Blinkit are strategically locating small-scale, often automated, hubs within urban areas to facilitate rapid hyperlocal deliveries of groceries and other essentials.
- Flipkart has also adopted a hybrid model, utilizing Kirana stores as MFCs and launching “Flipkart Quick” for faster deliveries.
- Ola Dash is establishing up to 500 MFCs across 20 cities, aiming for 10-minute “Store to Door” delivery.
- Shadowfax uses its delivery and sorting hubs as MFCs for hyperlocal delivery of groceries and medicines.

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Technological Integration in Urban Logistics Hubs

Technology is a cornerstone of efficient ULH operations:

Automation: Robotics and AI-driven systems are increasingly being deployed in MFCs within ULHs to optimize various processes. This includes automated sorting and packing of goods, as well as the potential use of autonomous vehicles and drones for last-mile deliveries. The adoption of modular Automated Material Handling Systems (AMHS) solutions in India is expected to grow by 12.7% CAGR during 2025-2030, driven by increasing demand for automation in the e-commerce, pharmaceuticals, and FMCG industries (Mordor Intelligence report).
Digital Platforms: Real-time tracking systems and sophisticated route optimization software are integral to ULHs. These digital platforms provide end-to-end visibility of the logistics chain, enabling companies to dynamically adjust routes based on real-time traffic, weather conditions, and other factors. AI-powered analytics further enhance decision-making and help predict demand to optimize resource allocation.

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Challenges in Establishing and Operating ULHs

Infrastructure bottlenecks in congested cities: Limited space, traffic congestion, and inadequate road and port infrastructure in urban areas remain significant hurdles. Delays caused by traffic congestion on urban roads cost the Indian economy an estimated $22 billion annually in fuel and lost productivity. This statistic highlights the significant economic impact of urban congestion on logistics.
High initial investment for automation and green mobility technologies: Implementing advanced automation systems in MFCs and transitioning to electric vehicle fleets requires substantial upfront capital investment. The high cost of AI technologies can be a barrier.
Regulatory hurdles for land acquisition and zoning: Procuring suitable land for establishing ULHs and MFCs in densely populated urban areas can be difficult and time-consuming due to high costs, fragmented ownership, and complex legal procedures. Regulatory restrictions and zoning laws may also pose challenges.

While these challenges exist across various facets of the logistics sector, numerous initiatives, investments, and technological advancements suggest a promising trajectory towards a more efficient, sustainable, and robust future for logistics in India.[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

Future Outlook for Urban Logistics Hubs in India

The future of urban logistics in India appears promising, with significant growth expected in urban logistics spaces as e-commerce penetration increases nationwide. The demand for faster and more efficient delivery services will continue to drive the need for strategically located ULHs and MFCs. By embracing sustainable practices and technological innovations, ULHs have the potential to transform urban freight management while simultaneously addressing environmental concerns. Government initiatives like the National Logistics Policy (NLP) 2022 and PM GatiShakti National Master Plan (NMP) are already fostering improvements in this domain. The adoption of Logistics 4.0, integrating smart policies, green logistics, and digital technologies, will be pivotal in building a sustainable urban freight ecosystem.

Astravise Services understands the transformative potential of Urban Logistics Hubs and their critical role in optimizing supply chains for businesses operating GCCs in India. With our deep expertise in business consulting and GCC setup services, we can guide logistics companies in strategically planning, establishing, and optimizing their urban logistics operations. Our team provides comprehensive support, from feasibility studies and location analysis to technology integration and sustainability strategy development, ensuring that your business capitalizes on the efficiency and growth opportunities offered by ULHs. Partner with Astravise Services to navigate the complexities of urban logistics and build a resilient, cost-effective, and future-ready supply chain.

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The Green Hubs: How Indian GCCs are Powering Global Supply Chain Sustainability

Posted on March 27, 2025 by Venkatesh Bhat

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In an era in which environmental responsibility has moved from a peripheral concern to a core business imperative, global companies are increasingly looking inwards and outwards to enhance the sustainability of their operations. A significant, yet often understated, force in this transformation is the growing role of their Global Capability Centers (GCCs), many of which are based in India. Leveraging India’s technological prowess and talent pool, these centers are becoming pivotal in driving sustainable practices throughout global supply chains, particularly through the innovative application of Artificial Intelligence (AI).

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Indian GCCs: Pioneering Sustainability Initiatives

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Indian GCCs, initially established for IT, R&D, and customer service functions, are now evolving into strategic hubs for sustainability innovation. These centers are incorporating green technologies, utilizing renewable energy, promoting energy-efficient practices, and advocating for green mobility within their own operations. Furthermore, they are extending their influence to the broader global supply chains of their parent organizations.

According to EY India’s inaugural ESG GCC Survey 2024, over 50% of GCCs in India have already initiated efforts to assist their global counterparts in advancing the Environmental, Social, and Governance (ESG) agenda. Leveraging their existing capabilities in areas like project management, technology transformation, supply-chain management, risk management, and data analytics, Indian GCCs are becoming instrumental in the end-to-end ESG implementation journey.[/fusion_text][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”30px” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins”]

AI: The Engine of Sustainable Transformation

[/fusion_title][fusion_imageframe custom_aspect_ratio=”100″ lightbox=”no” linktarget=”_self” align_medium=”none” align_small=”none” align=”none” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ image_id=”9402|fusion-1200″ margin_bottom=”20px”]http://localhost/astraviseservices/wp-content/uploads/2025/03/sustainable-transformation-1200×675.jpg[/fusion_imageframe][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]

Several key sustainability trends are being amplified by AI within these centers:

Optimized Logistics and Transportation: AI algorithms are being deployed to analyze real-time data on weather conditions, traffic patterns, and port congestion to determine the most efficient shipping routes. This optimization minimizes fuel consumption, reduces operational costs, and ensures timely deliveries. For instance, AI can predict port congestion, allowing for route adjustments to avoid delays and reduce fuel usage.
Predictive Maintenance for Reduced Waste: By integrating AI with Internet of Things (IoT) sensors, GCCs are enabling shipping companies to continuously monitor the health of their vessels and predict potential equipment failures before they occur. This proactive approach to maintenance reduces downtime, prevents costly breakdowns, and extends the lifespan of assets, thereby minimizing waste and resource consumption.
Smart and Energy-Efficient Warehousing: Indian GCCs are contributing to the development and implementation of AI-driven robotics and automation in warehousing. This leads to more efficient inventory management, reduced energy consumption through optimized lighting and climate control, and fewer errors, all contributing to a smaller environmental footprint.
Enhanced Supply Chain Visibility and Risk Assessment: AI-powered analytical tools are being leveraged by Indian GCCs to assess and integrate ESG-related risks into overall supply chain strategies. Real-time visibility allows for proactive monitoring and mitigation of environmental, social, and governance risks, including disruptions due to climate conditions or supply chain vulnerabilities.
Data-Driven ESG Reporting and Transparency: GCCs are playing a crucial role in developing advanced reporting systems that integrate data analytics and digital platforms for real-time tracking and reporting of sustainability metrics. This increased transparency promotes better communication of ESG activities to stakeholders, fostering trust and enabling continuous improvement of sustainability strategies.

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Early Movers: Companies Leveraging Indian GCCs for Sustainability

Here are just a few examples of how Indian GCCs are already optimizing their supply chain operations for better ESG compliance:

An agro commodity GCC in India streamlined data collection and monitoring for over 50 ESG metrics across seven business units, integrating these into the organization’s IT systems. This enhanced visibility is crucial for managing and improving sustainability performance in their agricultural supply chain.
A leading alco-bev GCC in India designed a supplier engagement platform with interactive Power BI reports to gather and oversee Greenhouse Gas (GHG) emissions. This proactive engagement with suppliers to monitor and improve their environmental impact demonstrates a direct contribution to a more sustainable supply chain.
The Maersk Technology Centre in Bangalore provides a compelling example of an Indian GCC leveraging AI and Robotic Process Automation (RPA) to optimize crucial on-ground support functions like order bookings and amendments. While this specific initiative focused on operational efficiency, it showcases the center’s capability in applying advanced technologies to streamline processes within a global shipping giant, which has broader implications for potential future sustainability initiatives across their vast supply chain.

India’s emergence as a frontrunner in enabling sustainable supply chains through GCCs is underpinned by several key factors:

Robust Technological Infrastructure and Digital Adoption: India has witnessed significant advancements in its digital infrastructure, facilitating the seamless integration and deployment of AI and other advanced technologies crucial for sustainability initiatives. The government’s push for digital transformation aligns perfectly with the data-intensive nature of AI-driven sustainability solutions.
Vast and Skilled Talent Pool: India boasts a large and highly skilled talent pool in areas like data science, AI, and software development. This readily available expertise is essential for developing, implementing, and managing the sophisticated technological solutions required for enhancing supply chain sustainability through GCCs. The Maersk Technology Centre in Bangalore, for example, saw its team evolve from software engineers to data scientists through their AI-driven projects.
Government Support and Policy Focus on Sustainability: India is increasingly focusing on sustainability, as evident in its Long-Term Low Greenhouse Gas Emission Development Strategy (LT-LEDS). This national emphasis provides a conducive environment for GCCs to align their strategies with broader national goals, further encouraging investment and innovation in green technologies and practices.
Cost-Effectiveness and Operational Efficiency: Setting up and operating GCCs in India offers significant cost advantages for global companies. This allows them to allocate resources not only towards core business functions but also towards strategic sustainability initiatives that might face budgetary constraints elsewhere. The operational efficiencies gained through centralized functions in GCCs also contribute to reducing waste and optimizing resource utilization.
Global Connectivity and Strategic Location: India’s geographical location and its increasing global connectivity make it a strategic hub for managing international supply chains. This facilitates the collection and analysis of data from diverse sources, crucial for effective AI-driven sustainability initiatives across global operations.

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Overcoming Challenges and Embracing the Future

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While the potential of Indian GCCs in driving sustainable supply chains is immense, several challenges need to be addressed:

Data Privacy and Security Concerns: The reliance on vast amounts of data for AI-driven sustainability initiatives raises concerns about data privacy and security. Robust data governance frameworks and security measures are essential to ensure responsible and ethical data utilization.
Integration with Legacy Systems: Integrating new AI-powered sustainability solutions with existing legacy systems can be complex and costly. A strategic and phased approach is necessary to ensure seamless integration and maximize the benefits of new technologies.
Need for Skilled Personnel and Training: While India has a strong talent pool, continuous upskilling and training are crucial to keep pace with the rapidly evolving field of AI and sustainability. Companies need to invest in developing the necessary expertise within their GCCs.
Ensuring Global Stakeholder Buy-in and Collaboration: Effective implementation of sustainability initiatives requires strong collaboration and buy-in from all global stakeholders. GCCs need to work closely with their parent organizations and other partners to align goals and ensure coordinated action.

Despite these challenges, the momentum achieved by Indian GCCs for supply chain sustainability is undeniable. The strategic advantages offered by India, coupled with the transformative power of AI, position these centers as key drivers in the global transition towards more environmentally responsible and resilient supply chains.

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background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]Astravise Services: Your Partner in Building Sustainable Indian GCCs[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]

At Astravise Services, we understand the critical role that Indian GCCs play in achieving global sustainability objectives. With our deep experience and expertise in guiding companies through the process of setting up and optimizing their GCCs in India, we are well-equipped to help you develop the right strategy for embedding sustainability at the core of your operations. Our services are tailored to ensure that your Indian GCC not only meets your business goals but also becomes a catalyst for a greener and more sustainable future for your global supply chain.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How to Choose the Best Engagement Model for GCCs

Posted on March 19, 2025 by Venkatesh Bhat

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Global Capability Centres (GCCs) are strategic hubs for organizations pursuing global expansion, specialized talent access, and operational efficiency. Selecting the right engagement model is critical, as it directly impacts cost, control, agility, and long-term ROI. Below is a breakdown of key models, vendor support options, and decision factors to optimize GCC strategies.

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transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”3″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”none” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” fusion_font_variant_title_font=”600″ fusion_font_family_title_font=”Poppins” font_size=”30″]

1. Build-Operate-Transfer (BOT) Model

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The BOT model offers a structured path to GCC ownership. The model is a phased outsourcing strategy. A third-party provider builds and operates a facility or service for a defined period. After this time, full ownership and operational control are transferred to the client, enabling a smooth transition.

Advantages:
- Rapid market entry with streamlined compliance.
- Scalable operations and structured knowledge transfer during transition.
- Lower upfront capital requirements.
Challenges:
- Dependency on partners during initial phases.
- Transition risks (cultural integration, operational continuity).
- Post-transfer alignment costs.
Best For:
- Organizations entering new markets or seeking market validation.
- Companies prefer gradual ownership commitment.
Examples:
- Microsoft India: Partnered with a local IT services provider to establish a GCC in Hyderabad focused on cloud solutions and AI innovation. The vendor handled infrastructure setup, compliance with India’s data localization laws, and initial talent onboarding. After 18 months, Microsoft assumed full ownership, leveraging GCC to drive Azure’s regional expansion.
- Walmart Labs India: Collaborated with a local partner to launch its Bengaluru GCC for developing omnichannel retail technologies. The partner managed operations for two years, ensuring smooth knowledge transfer before Walmart integrated the GCC into its global tech hub network.

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Services:
- Services can include IT support, customer service, specialized technical expertise, and other operational tasks.
Advantages:
- Flexibility to scale services up or down as needed.
- Access to specialized skills without the need for in-house hiring.
- Reduced operational overhead.
Best For:
- Companies needing specific expertise or support for particular projects.
- Organizations looking to optimize costs and focus on core competencies.

Vendor Support Models enhance GCC strategies through:

One-Off Support: Initial assistance with infrastructure, staffing, or compliance. Ideal for companies seeking setup guidance.
Continuing Support: Ongoing partnerships for continuous services as per the need of the client.

3. Managed Teams Model

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]A service provider manages and runs the operations with technical oversight by the client on a day-to-day basis. Think of it as adding a dedicated, remote team to your existing staff, with you retaining direct management oversight.

Advantages:
- Swift deployment with minimal setup.
- Access to global talent and specialized expertise.
- Cost-effective risk mitigation.
Challenges:
- Limited operational control.
- Potential vendor dependency and cultural misalignment.
Best For:
- Project-based needs or companies prioritizing cost efficiency.
- Organizations lacking in-house GCC management expertise.
Examples:
- Target India: Uses a managed services provider to run its Bengaluru GCC, which specializes in supply chain analytics and inventory optimization for Target’s global retail operations. The vendor manages day-to-day workflows, while Target’s leadership retains strategic control.
- HSBC India: Partners with an external vendor to operate its Pune GCC, which handles backend financial processes like trade finance and risk analytics. HSBC maintains oversight of compliance and governance, while the vendor ensures 24/7 operational efficiency.

4. Do-It-Yourself (DIY) Model

[/fusion_title][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]The DIY Model is a fully internal approach to establishing a Global Capability Centre (GCC) where a company takes complete responsibility for all aspects of the setup and operation.

Advantages:
- Tailored processes and complete operational autonomy.
- Strong compliance adherence for regulated industries.
- Long-term knowledge retention.
Challenges:
- High upfront investment and extended timelines.
- Talent acquisition and cultural integration hurdles.
Best For:
- Large enterprises in regulated sectors (finance, healthcare).
- Organizations with advanced technical needs.
Examples:
- Goldman Sachs India: Built a fully in-house GCC in Bengaluru to support global investment banking operations, including algorithmic trading and data analytics. The DIY approach ensures strict compliance with financial regulations and seamless integration with global teams.
- JPMorgan Chase India: Established a DIY GCC in Hyderabad, housing over 30,000 employees focused on fintech development, cybersecurity, and regulatory reporting. The centre operates independently, with direct oversight from global headquarters to maintain control over critical workflows.

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Key Decision Factors

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Factor	Detailed Considerations
Strategic Goals	Align the GCC’s purpose with broader business objectives. For example, cost optimization may favour Managed Teams, while innovation-driven goals may require DIY models. Expansion into new markets might prioritize BOT.
Budget	Evaluate upfront CAPEX vs. long-term OPEX. Managed teams reduce initial investment but may incur higher recurring costs.
Control	DIY offers full autonomy but demands significant resources. Managed teams limit oversight.
Scalability	Assess current and future talent demands. BOT models allow flexible scaling, whereas DIY requires long-term planning.
Compliance	Industry-specific regulations (e.g., HIPAA for healthcare GCCs, GDPR for data privacy) may necessitate DIY or BOT models for tighter control.
Risk Tolerance	BOT mitigates initial financial risk but introduces transition challenges. DIY involves higher upfront risk but ensures stability post-setup.

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Implementation Roadmap

Define Goals
- Align GCC objectives with the organization’s strategic vision. Conduct workshops with stakeholders to prioritize outcomes.
Assess Needs
- Perform a gap analysis of talent, technology, and compliance requirements. For example, a healthcare GCC may prioritize HIPAA-certified talent and secure data infrastructure.
Select the Model
- Use a scoring matrix to evaluate engagement models against criteria like budget, risk appetite, and scalability. Pilot the chosen model in a phased manner (e.g., start with Managed Teams for non-core functions).
Talent Strategy
- Design recruitment campaigns targeting local talent pools (e.g., tech graduates in Bangalore, Chennai for IT GCCs). Implement retention programs (e.g., career development tracks) and cultural alignment initiatives (e.g., cross-regional team rotations).

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Choosing the optimal GCC engagement model depends on the clients needs. A Vendor-Based Model offers strategic agility, empowering companies to swiftly deploy specialized services and minimize operational overhead in dynamic markets. A BOT strategy provides a strategic advantage, to achieve swift market penetration and minimize risks in new and challenging environments. A structured implementation approach ensures seamless transitions and sustainable growth, positioning GCCs as innovation hubs driving global success.

At Astravise Services, we understand the complexities of establishing and running a successful GCC. Our comprehensive suite of solutions is designed to seamlessly guide you through every stage, from strategic planning and infrastructure development to talent acquisition and operational excellence. We partner with you to build a GCC that’s not just efficient but a true powerhouse of innovation.

We believe that a personalized approach is key to maximizing the value of your GCC. That is why our process begins with a thorough consultation. We will delve into the specifics of your industry, your unique requirements, and your overarching business goals. This allows us to craft a tailor-made solution pack that is perfectly aligned with your needs and designed to deliver maximum impact.

Contact us today to explore how we can help you unlock the full potential of your GCC and achieve your global expansion goals.

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